At Pivot IV Infusions & Med Spa, we believe in fostering a collaborative partnership between our healthcare providers and our patients. In addition to upholding your rights, we also recognize the importance of patient responsibilities in promoting a positive and effective healthcare experience. Therefore, we present the following Patient Bill of Rights and Responsibilities:
Respect and Dignity: You have the right to be treated with respect, dignity, and compassion by our healthcare providers and staff.
Privacy and Confidentiality: Your personal information and medical records will be kept confidential in accordance with HIPAA regulations.
Informed Consent: You have the right to receive clear and understandable information about your treatment options, including risks, benefits, and alternatives.
Quality Care: You have the right to receive high-quality care from qualified and competent healthcare professionals.
Safety: Your safety is our top priority, and we maintain a safe and clean environment during your visit.
Participation in Treatment Decisions: You have the right to actively participate in decisions about your treatment plan.
Access to Records: You have the right to access your medical records and request amendments or corrections as needed.
Communication: You have the right to clear and effective communication with your healthcare providers.
Non-Discrimination: You have the right to receive care without discrimination based on any protected characteristic.
Feedback and Complaints: You have the right to provide feedback, voice concerns, or file complaints about your care or our services.
Patient Responsibilities:
Honesty and Transparency: Provide accurate and complete information about your medical history, symptoms, and concerns to assist in your diagnosis and treatment.
Compliance with Treatment Plan: Follow the treatment plan recommended by your healthcare provider, including medication regimens, lifestyle modifications, and follow-up appointments.
Respect for Staff and Other Patients: Treat our healthcare providers, staff, and fellow patients with respect and courtesy at all times.
Financial Obligations: Understand and fulfill your financial obligations for services rendered, including copayments, deductibles, and any outstanding balances.
Appointment Attendance: Arrive on time for scheduled appointments or provide advance notice if you need to cancel or reschedule.
Safe Use of Services: Follow instructions provided by our healthcare providers for the safe use of any equipment or medications provided during your treatment.
Communication: Communicate openly and honestly with your healthcare provider, asking questions and expressing any concerns you may have about your care or treatment.
Follow Clinic Policies: Adhere to clinic policies regarding patient conduct, confidentiality, and safety protocols.
Provide Feedback: Provide constructive feedback to help us improve our services and enhance the patient experience for others.
Personal Responsibility: Take responsibility for your health and well-being by making informed decisions and actively participating in your care.
By adhering to these patient rights and responsibilities, we strive to create a supportive and collaborative healthcare environment that promotes the best possible outcomes for our patients.
[Signature of Clinic Representative]
Service Areas
Downtown Houston
Some Parts of Katy
Kingston, Jamaica
The services offered have not been evaluated by the Food and Drug Administration. These services do not aim to diagnose, treat, cure, or prevent any disease. The content on this website is for informational purposes only and does not constitute medical advice. It is always advisable to consult your physician before initiating any therapy program.
©2024 by Pivot IV Infusions & Med Spa.